Why Can't SafeShell VPN Configure Properly?
2024-11-06
Issue Explanation
When using SafeShell VPN, you may encounter configuration failure, preventing the VPN from working correctly.
Our system has detected that this is usually due to a configuration conflict. Please follow the steps below to check and resolve the issue.
Resolution Steps
1. Disable the "Always-On" VPN Setting
- Ensure that SafeShell VPN is enabled.
- In the VPN configuration list, check for any other VPN applications with the "Always-On" setting.
- Disable the “Always-On” setting for any other VPN applications, as this may prevent SafeShell VPN from configuring properly if enabled on other VPNs.
2. For OPPO Devices Only
- Enable the permission to create a VPN.
- Go to your device's "App Management" settings and allow SafeShell VPN to create a VPN.
Please follow these steps to resolve the configuration conflict. If the issue persists, feel free to contact our support team.
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