Why Can't SafeShell VPN Configure Properly?

Issue Explanation

When using SafeShell VPN, you may encounter configuration failure, preventing the VPN from working correctly.

Our system has detected that this is usually due to a configuration conflict. Please follow the steps below to check and resolve the issue.

Resolution Steps

1. Disable the "Always-On" VPN Setting

• Ensure that SafeShell VPN is enabled.
• In the VPN configuration list, check for any other VPN applications with the "Always-On" setting.
• Disable the “Always-On” setting for any other VPN applications, as this may prevent SafeShell VPN from configuring properly if enabled on other VPNs.

2. For OPPO Devices Only

• Enable the permission to create a VPN.
• Go to your device's "App Management" settings and allow SafeShell VPN to create a VPN.

Please follow these steps to resolve the configuration conflict. If the issue persists, feel free to contact our support team.